Order

After selecting a product in the Atasuai app or online store, it can be processed in two ways: if you click the "Buy Now" button within the product card, you will immediately proceed to the order processing page; If you add it via "Add to Cart," you enter the "Cart" section and click the "Place Order" button. Then fill in the delivery address, confirm the order, and make the payment by clicking "Proceed to Payment."

Where can I track my order status?

In the app: go to the "Stores" section, open the store where you placed your order, and in the bottom menu of the store page find the "Orders" section — you'll see all your active and completed orders there. In the web version (if accessing through the store's domain): after placing your order, go to "Profile" → "Orders" — there you can see the status, payment, and delivery information. You can also track your order via this link: https://atasuai.com/kz/t

After placing your order, you have 20 minutes to complete payment. The remaining time is shown on the timer. If payment isn't received within this time, the order is automatically canceled.

No. If your cart contains items from different sellers, they will automatically split into separate orders at checkout — one per store. Each order will have its own payment, timer, and delivery.

An order shows "Active" status while it's still in progress: awaiting payment, the seller is confirming the order, the item is being packed, or delivery hasn't started yet. This status means the order hasn't been completed yet.

An order is marked "Completed" once it has been fully fulfilled — meaning the item has been delivered to the buyer and the order has been successfully closed out. From this point, the order is kept in your order history.

A paid order can be cancelled, but its details can't be changed (a different product, quantity, or delivery address).

No. The delivery address is specified during the order process. Before confirming the order, the user can check the accuracy of the address and, if necessary, select a different address at that moment.

The order number will be sent to your WhatsApp number after you place the order and click the "Proceed to Payment" button - the message will contain the order number and a payment link via Kaspi Pay. Additionally, the order number can also be viewed on the page where you check the order information.