Account management

Q: How to register on the Atasuai platform?

Download the app. From your phone, go to the App Store (iPhone) or Google Play (Android) store, search for Atasuai , and install the app. Open the app. Enter your phone number and continue. Enter the SMS code. Enter the confirmation code sent to your number. The account will open automatically. If the code is entered correctly, the system will log you in immediately. If you wish, you can go to the «Menu» section from the bottom menu to complete your information, click on your name at the top, and fill in your details on the Profile page.

Download the app. From your phone, go to the App Store (iPhone) or Google Play (Android) store, search for Atasuai, and install the app.
Open the app.
Enter your phone number and continue.
Enter the SMS code. Enter the confirmation code sent to your number.
The account will open automatically. If the code is entered correctly, the system will log you in immediately.
If you wish, you can go to the «Menu» section from the bottom menu to complete your information, click on your name at the top, and fill in your details on the Profile page.

On the login page, click 'Forgot password?' and set a new password using your phone number.

By entering the 'Profile' section, you can edit your name, phone number, or other data.

Select the "Parameters" → "Delete Account" section. All data and history will be deleted.

Yes, but each account must be registered with a separate phone number.

To register, you only need an active phone number. You can add your name, photo, and other details in your profile.

Wait a few seconds, make sure you have a good signal, and if needed, tap “Resend”. If the issue persists, check that your phone number is in the correct format and contact support.

In the current version, only phone numbers from supported countries are accepted. If your country is not on the list, please wait for future updates.

Open the app and enter your phone number; after entering the confirmation code sent via SMS, you will log in. If you have set a password in the app, the login process will be done through the phone number and password.

Wait a few seconds, press the "Resend" button, check the signal or network connection. If the code still hasn't arrived, make sure the number is written correctly.

Yes. You can log in from any device by entering your phone number and using an SMS code or password.

Go to the "Menu" section in the bottom panel. At the top of the screen, there is a bar with your name on it - clicking on that bar will open the profile page.

First, go to the "Menu" section from the bottom panel and click on your name at the top. Once the profile page opens, select the field with your name, enter the new data, and click the "Save" button below.

Enter your profile page and click on the field where the date of birth is indicated. After selecting a new date, click the "Save" button to confirm the change.

Click on the field with the email written on the profile page, enter a new email, and confirm the change by clicking the "Save" button. Email verification is not required.

Go to the profile page and click on the avatar image; you can select a picture from the gallery or take a new one with the camera.

To change the language setting, go to the "Menu" section and select "Settings." In the "Application Language" section, you can change the interface language of the application.

Click on the field where the phone number is indicated in the profile, enter the new number, and select the "Save" button. The system will send an SMS code for confirmation, and after entering the code, the number will be updated.

No. Each phone number is registered to only one account.

All data is stored encrypted, not shared with third parties, and processed in accordance with data protection legislation in Kazakhstan.

To delete the account, go to the "Menu" section from the bottom panel and click on your name at the top to enter the profile page. Select the "Delete Profile" button located at the bottom of the profile. After the system asks for confirmation, the deletion process will take place.

Users with an active store cannot delete their account directly. Before starting to delete the account, the user must close their store. Only after the store is closed will the option to delete the account become available.

Atasuai is a unified e-commerce platform that automates sales, warehouse management (WMS), and delivery across Kazakhstan. It allows sellers to trade under their own brand while retaining full control over their customer base and analytics.

Account management

Do you still have any questions?