Delivery

The seller chooses the delivery method: the order can be delivered via Atasuai Delivery or the seller organizes the delivery themselves.

Delivery is usually carried out within 1–5 business days. The exact delivery time may vary depending on the specified address.

The address is specified during order processing and can be changed until confirmation. Once the order is confirmed, the address cannot be changed.

Delivery addresses can be added or changed on the specific online store's website. To do this, go to the store's website, navigate to the "Profile" → "Addresses" section, and you can add or change the address in advance. In the Atasuai app, the delivery address is selected or entered during the order process.

The delivery status is displayed along with the order status. You can go to the store page where you placed the order in the Atasuai app and track it in the "Orders" section. Additionally, you can check the delivery status in the online store's web version under Profile → Orders section.

The delivery cost is calculated based on the weight of the goods and is paid by the seller.

The delivery method is chosen by the seller for each product:
– Atasuai Delivery
– Seller delivers themselves

If the seller chooses the Atasuai Delivery service, they are obliged to deliver the goods to the Atasuai warehouse. The platform organizes the delivery itself.

If the seller chooses to deliver the goods themselves, Atasuai does not charge for delivery.

No, the creator is not responsible for delivery. Delivery is handled by Atasuai, while the creator only receives their profit.