Order

After selecting a product in the Atasuai app or online store, it can be processed in two ways: if you click the "Buy Now" button within the product card, you will immediately proceed to the order processing page; If you add it via "Add to Cart," you enter the "Cart" section and click the "Place Order" button. Then fill in the delivery address, confirm the order, and make the payment by clicking "Proceed to Payment."

To view the status of an order in the Atasuai app, first go to the "Stores" section and open the store where you placed the order - in the lower menu of that store's page, there will be an "Orders" section where all your active and completed orders will be displayed. In the web version (when accessed through the store's domain), after placing an order, you can go to the "Profile" → "Orders" section to monitor the status of the order, payment, and delivery conditions.

From the moment the order is placed, 20 minutes are given for its payment. This time is displayed with a timer. If payment is not made within the specified 20 minutes, the order is automatically canceled.

Orders are delivered within 1–5 business days. Exact timing depends on the recipient's address.

All orders placed through a creator can be viewed in the Atasuai Seller app under "Orders".

If an order isn't paid within 20 minutes, it's cancelled automatically.

A paid order can be cancelled, but its details can't be changed (a different product, quantity, or delivery address).

No, a separate order is placed for each store.

No. The delivery address is specified during the order process. Before confirming the order, the user can check the accuracy of the address and, if necessary, select a different address at that moment.

All orders received by the seller are displayed in the Atasuai Seller system. To do this, you need to go to the website seller.atasuai.com and navigate to the "Online Store → Orders" section in the left menu. In this section, the seller can see all orders made for their products — from which store or branch the product was sold, through which online store it was received, as well as complete information about the buyer and delivery.

The order remains "Active" if it is still being processed: payment is pending, the seller is confirming the order, the goods are being assembled, or the delivery process has not started. This status indicates that the order is not yet complete.

The "Completed" status is given when the order is fully executed — that is, after the product is delivered to the buyer and the order is successfully completed. From this moment, the order is stored in history.

If payment is not made within the specified time (approximately 20 minutes) after the order is placed, the order will be automatically canceled.

The order number will be sent to your WhatsApp number after you place the order and click the "Proceed to Payment" button - the message will contain the order number and a payment link via Kaspi Pay. Additionally, the order number can also be viewed on the page where you check the order information.

You can track your order in the Atasuai app under the “Orders” section or via the link https://atasuai.com/kz/t.