What if my item arrives damaged?

The platform protects buyers' rights, but strict compliance with video-recording rules is required: Mandatory unboxing video: the only valid proof of damage or missing items during shipping is a continuous, unedited video of the unboxing, recorded on the spot — at the pickup point or with the courier — before you sign any acceptance documents. If you find damage: record the defect on video, refuse to accept the package (having the carrier draw up a damage report), and submit a return request through the Atasuai app. Important: per platform rules, unboxing videos filmed at home, in a car, or after the courier has left will not be accepted for review.