Atasuai
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LIVE STREAMS
Live-stream selling
Turn viewers into buyers. One-click checkout right during the stream.
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PLATFORMS
Seller dashboard Sales management tools Creator app Product promotion and earnings Buyer app Shopping and bonuses
OPERATIONS
System WMS Warehouse management Delivery service For logistics partners
One platform for everyone
From major brands to first-time creators and shoppers — a single ecosystem for selling, working, and buying.
For sellers Grow your brand and scale your business from a single location to nationwide sales. For creators Earn by promoting ready-made products — no stock purchases or upfront capital. For partners Bring new stores to Atasuai and earn a steady share of their revenue. For buyers Shop smarter — earn points and spend them on your purchases.
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Atasuai Community
We bring together sellers, entrepreneurs, and experts across Kazakhstan. Share experience, get advice, and grow your business with us.
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BlogUseful articles, case studies, and e-commerce news Help CenterSetup guides, answers to questions, and contacts Open APIDocs, keys & sandbox for developers
Fresh from the blog
LogisticsShipping across Kazakhstan without the paperwork GuidesSelling via live streams: a step-by-step guide WarehouseWarehouse zoning and bin locations: how it all works For buyersJarmaq Points: How to Earn and Spend
Building commerce for everyone
The team and mission of Kazakhstan's e-commerce platform built for sellers and creators.
About us
About usMission and team Open positionsOpen roles and working with us ContactsGet in touch BrandLogos and guidelines SecurityData protection and reliability LegalTerms and conditions
Help Center Order

Why is my order showing "Active" status?

Order

An order shows "Active" status while it's still in progress: awaiting payment, the seller is confirming the order, the item is being packed, or delivery hasn't started yet. This status means the order hasn't been completed yet.

Other questions

How to register on the Atasuai platform? Account management
How do I register a company? Store management
How to open an online store for the first time? Online store management
What is Jarmaq? Points system
Who will carry out the delivery? Delivery
How do I place an order? Order
What are the main requirements for using the Atasuai platform? Rules
Support service

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